Software for hotels, restaurants and travel businesses
Hospitality is a business of perishable inventory: an empty room tonight or an unused table at 8pm can never be sold again. Commission paid to booking platforms and double bookings from out-of-sync calendars eat into already thin margins.
RED SAG builds direct booking engines, restaurant POS and table reservations, tour and activity booking, and guest communication tools for hotels, homestays, restaurants, cloud kitchens, tour operators and travel startups.
What makes hospitality and travel software hard
Commission on every booking
Online travel agencies and food delivery platforms bring demand but take a large share. Owners want more direct bookings without losing that demand.
Double bookings
Rooms, tables or tour slots sold on several channels drift out of sync, leading to overbookings and angry guests on arrival.
Kitchen and counter speed
At peak hours, slow billing, lost KOTs and mistakes between the counter and the kitchen show up directly in reviews.
No-shows and cancellations
Without deposits, reminders and clear cancellation rules, no-shows cost revenue that could have been resold.
Seasonal peaks
Holiday seasons, long weekends and festivals bring traffic spikes and pricing changes that the system must handle without manual work.
Software we build for hospitality and travel
Booking engines and reservations
Direct room, table, tour and activity booking with live availability, deposits, cancellation rules and reminders.
Booking SystemsRestaurant POS and KOT
Table and counter billing, kitchen order tickets or kitchen displays, menu and modifier management, GST bills and day-end reports.
POS & BillingPayments and deposits
UPI and card payments, pre-authorisations and deposits, partial refunds and multi-currency payments for international guests.
Payment Gateway IntegrationGuest and traveller apps
Apps for itineraries, bookings, digital check-in, loyalty and offers, with push notifications and offline access to booking details.
Mobile AppsGuest messaging assistants
WhatsApp and website assistants that answer availability, menu and policy questions and take bookings around the clock.
AI ChatbotsHow we approach these projects
Integrate, don’t replace, the channels
We connect your booking engine to a channel manager so OTAs stay in sync, rather than asking you to give up the demand they bring.
Design for the rush
POS and reservation screens are tested at peak-hour speed: fewest taps for the most common orders, and offline mode when the internet drops.
Rates as rules
Seasonal rates, weekend pricing, packages and promo codes are configured by your team, not changed in code before every holiday.
Clear policies at checkout
Cancellation, deposit and refund rules are shown before payment and applied automatically, reducing disputes and chargebacks.
Integrations we commonly build
Third-party access is sometimes limited by the provider. We confirm what is available for your account before quoting.
Distribution
- Channel managers such as SiteMinder, STAAH or eZee
- OTAs through your channel manager
- Google Business Profile booking links
- Metasearch via partners
Restaurant
- Kitchen display screens
- Thermal and KOT printers
- Delivery platform order integrations where partner access allows
- Table QR ordering
Payments and messaging
- Razorpay
- Cashfree
- Stripe
- PayPal
- WhatsApp Business API
- SMS and email
Compliance notes
Practical pointers, not legal advice. Rules change, so confirm the current position with your adviser; we build the software to match.
Foreign guest reporting (India)
Hotels and other accommodation in India must report foreign guests to the immigration authorities through Form C within a short deadline after arrival. Booking and check-in software can capture the required passport and visa details for submission.
GST on rooms and food
GST rates on accommodation depend on the room tariff, and restaurant rates depend on the type of establishment; both changed in the 2025 GST revisions. Rates should be configurable and confirmed with your accountant.
Card data and deposits
Hotels holding cards for guarantees should use gateway tokenisation or pre-authorisation rather than storing card numbers, which keeps PCI DSS scope small.
Guest privacy
ID copies and passport details are sensitive personal data under the DPDP Act, GDPR and UK GDPR. Collect only what is required, restrict access and delete on schedule.
Frequently asked questions
Can you build a direct booking engine for our hotel website?
Yes. Guests see live availability and rates, pay a deposit or full amount, and receive instant confirmation. We connect it to your channel manager so OTA inventory stays in sync and you avoid double bookings.
Will the restaurant POS work when the internet is down?
Yes. We build POS systems with an offline mode that keeps billing and KOTs working on the local network and syncs to the cloud when the connection returns.
Can you integrate Swiggy and Zomato orders into our POS?
Often, yes, but it depends on partner API access, which the platforms grant selectively and usually through approved POS partners. We check what is available for your outlet before quoting, and suggest an approved middleware if direct access is not possible.
Do you build travel agency software for tour operators and travel startups?
Yes. Tour and activity booking with departures, seat or slot limits, pickup points, group pricing and deposits, plus traveller apps with itineraries and documents.
Can guests pay in their own currency?
Yes. Gateways such as Stripe, PayPal and international-enabled Indian gateways accept foreign cards and, in some cases, show prices in the guest’s currency. We set up the gateway options that fit your market and settlement needs.
Other industries we work with
Fintech and Banking
Lending, payments, wallets and KYC onboarding with ledgers, audit trails and regulator-aware design.
Retail and E-commerce
Stores, POS billing and inventory kept in sync, with GST invoicing, UPI and courier integrations.
Manufacturing and Textiles
Garment ERP, production and job work tracking, piece-rate payroll and buyer order management, built in Tiruppur.
Healthcare
Clinic management, booking, patient portals and telehealth, with privacy and busy front desks in mind.
Education
School management, fee collection, parent apps and course platforms, with children’s data handled carefully.
See also how we work and our security practices.
Building for hospitality and travel? Let's talk.
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