Healthcare software for clinics, labs and health startups
In healthcare, software either gives staff time back or takes it away. A booking system that doubles up appointments, or a records screen that needs twelve clicks during a consultation, is quickly abandoned for paper.
RED SAG builds clinic management systems, appointment booking, patient portals, telehealth features and lab workflows for clinics, polyclinics, diagnostic centres, physiotherapy and dental practices, and health startups, with patient privacy designed in from the start.
What makes healthcare software hard
Front desk overload
Phone bookings, walk-ins, reminders and billing all land on one or two people at reception, especially in the morning rush.
No-shows and gaps
Missed appointments waste doctor time. Without automatic reminders and easy rescheduling, gaps in the day are hard to fill.
Records on paper
Paper files and scanned prescriptions make follow-ups, repeat prescriptions and referrals slow, and are easily lost.
Sensitive data
Health data is among the most sensitive personal data there is. Access must be limited by role and every view of a record should be traceable.
Clinical staff have little time
Doctors will not type long notes between patients. Templates, favourites and quick prescriptions matter more than feature count.
Software we build for healthcare
Clinic management
Patient registration, queue management, consultation notes, prescriptions, billing and reports for single and multi-doctor clinics.
Clinic SoftwareOnline appointment booking
Doctor schedules, online booking and payment, WhatsApp and SMS reminders, and self-service rescheduling.
Booking SystemsPatient apps and telehealth
A patient portal or app with records, reports and video consultations. Patient portal development usually starts with reports and bookings; video visits are built on established providers rather than home-made streaming.
Mobile AppsPatient assistants
Chat assistants that answer questions about timings, services and preparation, and book appointments, without giving medical advice.
AI ChatbotsOnline payments
Consultation, package and lab test payments by UPI or card, with refunds and daily reconciliation.
Payment Gateway IntegrationHow we approach these projects
Sit with the front desk
We map the real morning rush with reception staff before designing screens, so the busiest moments are the fastest to handle.
Doctor-friendly screens
Consultation screens use templates, favourite medicines and one-tap repeat prescriptions, tested with the doctors who will use them.
Privacy by role
Reception, nurses, doctors and admin each see only what they need, and access to patient records is logged.
No medical decisions by software
We build tools that support clinicians. Symptom checkers or AI features are scoped carefully, with clear limits and human review, because some features can bring medical device rules into play.
Integrations we commonly build
Third-party access is sometimes limited by the provider. We confirm what is available for your account before quoting.
Health data
- ABDM (ABHA IDs and health records) via certified integration where applicable
- HL7 FHIR APIs
- Lab analyser and LIS exports
- PDF reports and e-prescriptions
Communication
- WhatsApp Business API
- SMS gateways
- Email reminders
- Video consultation providers (WebRTC-based)
Payments and accounts
- Razorpay
- Cashfree
- Stripe
- Tally exports
- Insurance and TPA claim document exports
Compliance notes
Practical pointers, not legal advice. Rules change, so confirm the current position with your adviser; we build the software to match.
India: DPDP Act and telemedicine guidelines
Health data is personal data under the DPDP Act, needing clear consent, security safeguards and breach handling. Teleconsultations must follow the Telemedicine Practice Guidelines, including rules on what can be prescribed remotely.
ABDM
Integrating with the Ayushman Bharat Digital Mission (ABHA IDs, health information exchange) involves registration, sandbox testing and approval steps through the National Health Authority. We plan these into the timeline.
US: HIPAA
Software that handles protected health information for US providers needs HIPAA safeguards, and vendors with access sign a business associate agreement. Hosting and third-party tools must support this too.
UK and Australia
UK NHS suppliers typically need the Data Security and Protection Toolkit and clinical safety standards (DCB0129/DCB0160); private providers still fall under UK GDPR. Australian providers follow the Privacy Act and My Health Records rules where relevant.
Frequently asked questions
Can you build software for a single clinic, not a hospital?
Yes, that is where we are most useful. Single and multi-doctor clinics, diagnostic centres and specialist practices need focused software that fits their workflow, not a hospital system with hundreds of unused modules.
Is patient data safe with you?
We design role-based access, encryption, access logging and backups into every healthcare build, host in your own cloud account in the region your rules require, and work with test data during development wherever possible. Our security page explains our practices in detail.
Can you integrate with ABDM?
Yes, where your organisation is eligible. ABDM integration needs registration and approval with the National Health Authority, sandbox testing and, for some milestones, certification. We handle the technical integration and help you through the process, which adds time to the plan.
Do you take on telemedicine app development for US or UK providers?
Yes, with the relevant safeguards: HIPAA-aligned hosting and vendor agreements for the US, and UK GDPR plus NHS requirements where relevant for the UK. Compliance sign-off remains with the provider, and we build to the controls they need.
Can the system send appointment reminders on WhatsApp?
Yes. We use the official WhatsApp Business API through a provider, with approved message templates for reminders, reports-ready notices and follow-ups, and patients can reply to confirm or reschedule.
Do you build hospital management software?
For small and mid-sized hospitals and nursing homes, yes. Hospital management software development usually covers OP registration, IP admissions and bed allocation, billing, pharmacy and lab orders, and we build it in phases, starting with the department that hurts most. For a large multi-speciality hospital, an established HMIS product is often the better choice, and we can integrate with it instead.
Can you build lab management software for a diagnostic centre?
Yes. Lab management software for a diagnostic centre usually covers patient and sample registration, barcode labels, test panels and reference ranges, result entry or analyser imports, doctor sign-off and PDF reports sent on WhatsApp or email. We look at your current report format and test list first, so the new system matches how your lab already works.
Other industries we work with
Fintech and Banking
Lending, payments, wallets and KYC onboarding with ledgers, audit trails and regulator-aware design.
Retail and E-commerce
Stores, POS billing and inventory kept in sync, with GST invoicing, UPI and courier integrations.
Manufacturing and Textiles
Garment ERP, production and job work tracking, piece-rate payroll and buyer order management, built in Tiruppur.
Education
School management, fee collection, parent apps and course platforms, with children’s data handled carefully.
Hospitality and Travel
Direct booking engines, restaurant POS, table reservations and tour booking with payments and channel sync.
See also how we work and our security practices.
Building for healthcare? Let's talk.
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